Digital / ICT Accessibility Roadmap for Government Services in Kenya

A Multi-Stakeholder Initiative for the Empowerment of Persons with Disabilities

Contents: (1) LinkedIn launch post  ·  (2) Feature article

Prepared for publication on the Tech4G page and partner channels

Part 1 — LinkedIn Launch Post

Ready to publish. Suggested visual: the project logo/tagline card, or a photo from the inception workshop with an accessible-format overlay. Recommended to post with alt-text on the image and captions on any video.

🚀 Launching: The Digital / ICT Accessibility Roadmap for Government Services in Kenya Digital justice should work for everyone. Today we’re proud to launch a multi-stakeholder initiative to make Kenya’s government and justice-sector digital services accessible to persons with disabilities (PWDs) — because accessibility is not a favour, it’s a right under the Persons with Disabilities Act (2025). As Kenya digitises services — e-filing, case processes, government portals — we must ensure these advances include, rather than exclude, persons with disabilities, older persons, and communities in underserved regions. Convened under the National Council on the Administration of Justice (NCAJ), the Roadmap will: ✅ Embed national accessibility standards (KS 2952-1-2:2022 & WCAG 2.2 AA) across the justice sector ✅ Train 100+ government staff and build a network of Digital Accessibility Champions ✅ Put PWDs at the centre through a user-testing panel — “nothing about us without us” ✅ Make platforms measurably more usable, tracked publicly and transparently Delivered by AFRALTI and Tech4G, with the Development Assistance Programme (DAP/FCDO), KEBS, the ICT Authority, NCPWD, the Judiciary, ODPP, Probation & Aftercare, Kenya Prisons, the National Police Service, Kenya Law, the Kenya Judiciary Academy, and Organisations of Persons with Disabilities (OPDs). This is how systemic change begins — together. 👉 Are you a technology provider, OPD, government agency, or partner who shares this vision? We welcome you to join us. Comment below or reach out to explore how we can build accessible digital justice — for all Kenyans. #DigitalJusticeForAll  #AccessibleKenya  #DigitalInclusion  #NothingAboutUsWithoutUs  #DisabilityInclusion  #Accessibility  #ICT4D  #Kenya

Shorter alternate (for reposts / X): We’re launching the Digital / ICT Accessibility Roadmap for Government Services in Kenya 🇰🇪 — making digital justice accessible to persons with disabilities. Convened under NCAJ, delivered with AFRALTI, Tech4G, DAP/FCDO & partners. Accessibility is a right. Join us. #DigitalJusticeForAll

Part 2 — Feature Article

Building Digital Justice That Works for Everyone: Inside Kenya’s Digital / ICT Accessibility Roadmap

A multi-stakeholder initiative convened under the NCAJ is setting out to make government and justice-sector digital services accessible to persons with disabilities — and to turn one-off fixes into lasting systemic change.

The opportunity — and the risk — of a digital justice system

Kenya’s justice sector is transforming. Electronic filing platforms, digital case processes, and online government portals are changing how citizens access their rights. This is progress worth celebrating. But digital transformation carries a hidden risk: if accessibility is an afterthought, the very systems designed to expand access can quietly shut people out.

For persons with disabilities (PWDs), older persons, and communities in underserved regions, an inaccessible digital service is not a minor inconvenience — it is a barrier to justice itself. A screen reader that cannot navigate an e-filing form, a video without captions, a portal that fails basic contrast standards: each of these can mean the difference between exercising a right and being denied it. As the initiative’s guiding principle puts it, digital justice must be accessible to all.

What the Roadmap is

The Digital / ICT Accessibility Roadmap for Government Services in Kenya is a multi-stakeholder initiative convened under the National Council on the Administration of Justice (NCAJ). Its overall objective is to drive national digital inclusion — ensuring the equitable access of persons with disabilities to information and communication technology (ICT) and to the services provided by government, private companies, academia, and non-profit organisations, thereby fully integrating PWDs into every facet of Kenya’s inclusive digital economy and society.

Rather than treating accessibility as a series of isolated fixes, the Roadmap is built around four connected pathways that together move institutions from good intentions to embedded practice:

• Pathway 1 — Governance, Compliance & Accountability: formal adoption of accessibility standards (KS 2952-1-2:2022, WCAG 2.2 AA), accessibility committees and focal points in every institution, baseline audits, and a certification pathway with KEBS.
• Pathway 2 — Technical Capacity & Sustained Training: role-based curricula for developers, content teams, procurement officers and leadership; hands-on training for 100+ staff; and a central Accessibility Resource Hub.
• Pathway 3 — User-Centred Design & Testing: inclusive procurement (with accessibility clauses and VPATs), a panel of 50 PWD user-testers, and targeted remediation of the most critical platforms.
• Pathway 4 — Culture, Awareness & Communication: leadership briefings, a national accessibility conference, public performance reporting through the JS-DARI index, and sustained awareness campaigns.

Why it matters: from one-off fixes to systemic change

What makes this initiative different is its ambition to change the system, not just individual websites. Standards become mandates. Mandates are backed by trained people, embedded in procurement, and verified through certification. Progress is measured openly and ranked, creating healthy accountability. And crucially, persons with disabilities are not consulted at the end — they help shape services from the start.

“Nothing about us without us.”The Roadmap positions communication and design as a two-way, participatory dialogue. Persons with disabilities are informed of their rights, engaged in shaping accessible services, and equipped with clear channels to give feedback — ensuring the solutions built actually work for the people they are meant to serve.

A partnership built for impact

No single institution can deliver accessible digital justice alone. The Roadmap’s strength lies in the breadth of its coalition — convening authority, technical delivery, standards expertise, disability leadership, and funding, working in concert:

• NCAJ — convening body and steward of the initiative across the justice sector.
• AFRALTI — delivery, training and capacity-building host.
• Tech4G (Technology for Growth) — delivery partner driving implementation and reporting.
• Development Assistance Programme (DAP / FCDO) — development partner and supporter.
• KEBS & the ICT Authority — standards, certification and technical guidance (KS 2952, WCAG 2.2 AA).
• NCPWD and Organisations of Persons with Disabilities (OPDs) — ensuring lived experience and consent are central.
• Justice-sector institutions — the Judiciary, ODPP, Probation & Aftercare Service, Kenya Prisons Service, National Police Service, Kenya Law and the Kenya Judiciary Academy — embedding accessibility into everyday practice.

How stakeholders will be impacted, moving forward

• Persons with disabilities gain digital government and justice services they can actually use — and a real voice in shaping them, plus accessible channels to report barriers.
• Government & justice-sector staff gain the skills, tools and standards to design, procure and deliver inclusive services with confidence.
• Institutions gain measurable performance, certification, and public trust — accessibility becomes a mark of a modern, credible justice system.
• Technology vendors gain clear, consistent requirements (accessibility clauses, VPATs) that reward inclusive design.
• The public gains a more equitable, transparent and trustworthy justice system — one that works for everyone.

An invitation: join us in building accessible digital justice

Systemic change is a shared endeavour. As the Roadmap moves from launch into delivery, we are actively welcoming new partners who share this vision — technology providers and accessibility specialists, government agencies and MDAs, organisations of persons with disabilities, academia, the private sector, and development partners.

If your organisation wants to help make Kenya’s digital services accessible to all, we invite you to join us. Together, we can ensure that as Kenya moves forward digitally, no one is left behind.

Get involvedReach out through our page or contact the project team to explore partnership, pilot participation, or collaboration. Follow along as we share progress, lessons, and stories of impact.Vision: Digital justice, accessible to all.

Prepared as part of the Communication Strategy for the Digital / ICT Accessibility Roadmap for Government Services in Kenya. Publish in accessible formats: add image alt-text, video captions, and an easy-read or audio version where possible.